At Myshopey.com, your satisfaction and safety are our priority. Because we sell food items, some special rules apply to keep everything safe and hygienic. Please read this policy carefully.

1. Nature of Our Products

As a food retailer, most of our products are perishable and/or consumable. For health, safety, and hygiene reasons, we cannot accept returns or offer refunds on food items once they have been delivered and accepted, except in the specific circumstances described below.

2. When You Are Eligible for a Refund or Replacement

We will offer a refund or free replacement if any of the following apply:

•       The item arrived damaged, spoiled, or leaking.

•       You received the wrong item or an incorrect quantity.

•       The item was expired or past its “best before” date on arrival.

•       The item was defective or of unacceptable quality.

To be eligible, you must report the issue within 48 hours of delivery and provide photographs of the product, packaging, and (where relevant) the batch/expiry label.

3. Items That Cannot Be Returned or Refunded

•       Perishable goods (fresh, chilled, frozen, or prepared foods) that have been opened or are simply unwanted.

•       Products where the packaging has been opened, tampered with, or the seal broken (except where the item was faulty).

•       Items reported after the 48-hour window.

•       Products damaged due to improper storage after delivery.

4. Unopened, Non-Perishable Items

For sealed, shelf-stable, non-perishable items (e.g., [dry goods, packaged snacks, spices]), you may request a return within 7 days of delivery, provided the item is unopened, unused, and in its original packaging.

5. Return Shipping Costs

Who covers return shipping depends on the reason:

•       We cover the cost if the return is due to our error — a damaged, spoiled, expired, wrong, or defective item.

•       You cover the cost if you are returning an eligible unopened, non-perishable item for reasons of personal preference (e.g., changed your mind).

 

6. How to Request a Refund or Return

1.    Contact us at info@myshopey.com / +91 96459 69111 within the applicable window.

2.    Include your order number, a description of the issue, and photographs where relevant.

3.    Our team will review and respond within [1–2] business days.

7. Refund Processing

Once approved, refunds are issued to your original payment method within [5–7] business days. Depending on your bank or payment provider, it may take additional time to reflect in your account. For prepaid orders, refunds are processed digitally; for cash-on-delivery orders, refunds are issued via [bank transfer / UPI / store credit].

8. Order Cancellations

You may cancel an order before it has been dispatched for a full refund. Once an order is packed or dispatched, it cannot be cancelled, as food items are prepared and handled for immediate delivery.

9. Contact Us

For any questions about this policy, reach us at:

Myshopey.com

Email: info@myshopey.com

Phone/WhatsApp: +91 96459 69111

Address: HiLITE Business Park, Calicut, Kerala